United Way 2-1-1 Call Specialist

Two part-time Call Specialists
- 28 hours per week day shift Monday through Friday Monings and early afternoons.
- 22 hours per week night & evening shift Thursday through Saturday
Responsible for caller and walk-in client response; problem assessment, information and referral and follow-up appropriate to the clientýs needs. When necessary, provides advocacy by contacting resources to facilitate service delivery.
Responsibilities
1. Provides caller/client problem assessment, information and/or referral(s) and follow-up appropriate to the caller's/client's needs.
2. Provides advocacy for the caller/client in situations when the caller/client is unable to follow through on the referral(s), or to facilitate service delivery to the caller/client
3. Utilizes recognized professional and agency standards in carrying out the goal of
resolution of the clientýs problems or requests
4. Maintains accurate documentation of caller/client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into IRis database or other databases as contracts require.
5. Assists in ongoing maintenance of resource database information through notification of resource data to Resource Data Specialist
6. Participates in new hire and ongoing training to enhance skills
7. Applies for Alliance of Information and Referral Systems (AIRS) certification after one year of employment and experience
8. Assists with United Way market research by conducting telephone surveys as needed

Qualifications Degree in behavioral sciences or related field preferred, or combination of directly related college courses or employment experience; prefer minimum of one year information and referral or related experience or knowledge of health and human services; excellent verbal communications skills; able to work with diverse populations, perform multiple tasks and work well within a team setting; commitment to excellent customer service; prefer bi-lingual; intermediate level or better computer skills
Hours Part Time

Job Function Service
Industry Non-Profit and Association
Application Instructions Please send resume with cover letter to scottjones@uwgkc.org
Deadline 01/16/2009

Salary High $12.00 per hour
Salary Low $12.00 per hour
Benefits none
Company United Way of Greater Kansas City
Web Site www.unitedwaygkc.org
Job Location Kansas City, MO 64105