CONTACT REPRESENTATIVE

These positions are in the Wage and Investment, ACS Call Site located
at 333 West Pershing Road, Kansas City, MO. The positions should be
filled within 90 days of the announcement. These are Permanent Full-
Time positions with benefits. Training (3 months) will be M-F 8:00am-
4:30pm. The regular 8 hour per day tour after training will be M-F
12:00pm to 8:30pm. Pay for hours worked after 6:00pm will include a
10% night differential.

WHY IS THE IRS A GREAT PLACE TO WORK?
We employ talented people in a wide variety of professional career
fields. Not only do you get first class training when you walk in the
door, your professional skills are kept sharp and up-to-date with
specialized training delivered by some of the best instructors in and
outside of the government. Far-reaching impact. Varied challenges.
Tremendous advancement potential. It all adds up.

WHAT IS THE IRS?
The IRS is a bureau of the Department of the Treasury and one of the
world's most efficient tax administrators. Yearly, the IRS collects
more than $2 trillion in revenue and processes over 200 million tax
returns. The IRS Mission is to provide the United States taxpayers
top quality service by helping them understand and meet their tax
responsibilities and by applying the tax law with integrity and
fairness to all.

WHAT IS THE WAGE&INVESTMENT (W&I) DIVISION?
The Wage & Investment Division (W&I) serves about 122 million
taxpayers who file upwards of 94 million returns each year. Key W&I
objectives are to provide high-quality taxpayer assistance, and to
enable taxpayers to transact and communicate electronically to file
their returns, make payments and receive assistance. W&I partners
with private organizations to provide assistance to such
disadvantaged groups as elderly and low-income taxpayers.

IRS Contact Representatives work primarily in our W&I and SB/SE
organizations through telephone or face-to-face contact with
taxpayers. You would provide information and assistance and take
action where needed to resolve their tax issues, often involving
delinquent situations. Actions needed might include initiating liens
or installment payment agreements, as well as researching the
taxpayer's ability to pay.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS
If you want to find out more about IRS careers, visit us on the web
at www.jobs.irs.gov

KEY REQUIREMENTS:
You must be a citizen of the United States.
Male born after 12/31/59-Selective Service Registration required.
You must be at least 18 years of age.


Send Mail to:
Internal Revenue Service
P. O. Box 24551
Mail Stop PL 1513
Kansas City, MO 64131
Fax: 816-292-6061

For questions about this job:
Alex Silcott
Phone: 816-291-9400
Fax: 816-292-6061
Email: KCJobs@irs.gov