PT Customer Care Specialist-Billing

Time Warner Cable
6550 Winchester
Kansas City, Mo 64133
Location: Kansas City, MO
Job Expires: 6/5/2009

Required Skills: 1. Must complete required training. 2. Ability to communicate both orally and in writing in a clear‚ concise and grammatically correct manner. 3. Ability to perform basic math computations. 4. Applies professional customer service skills during all interactions with customers. 5. Ability to work in a team environment. 6. Ability to make decisions. 7. Ability to utilize a computer to retrieve information and correct billing errors. 8. Knowledge of Word‚ Windows‚ & E-Mail. 9. High school diploma or equivalent. 10. General knowledge of sales skills; ability to explain benefits and features of services. 11. High volume inbound call center experience required. *Candidates are not interviewed at the time of application. Applications are reviewed for the required qualifications and candidates that meet the criteria will be contacted for interviews. EOE M/F/D/V

Job Description and Wage Information:
Customer Care Specialist - $10.75+ Basic Job Function: Customer Care Specialists are responsible for delivering the highest possible quality service and education to our customers. They also enhance the image of Time Warner Cable by delivering customer satisfaction in a variety of situations. This position operates in a team environment and reports directly to a Customer Care Supervisor. Accountabilities: 1. Provides quality customer service over the phone or by correspondence with customers. 2. Projects a professional image to the public at all times. 3. Sells product packages‚ including cable television‚ high-speed internet and digital phone service‚ based on customer interests and needs. 4. Provides a variety of information to customers such as rates‚ billing‚ technical assistance and order scheduling.

Acts as a liaison between customers and other departments in the company. 6. Resolves problems by using available information and good judgment and decision-making skills with the ultimate goal delivering customer satisfaction. 7. Provides support to teams by participating in administrative duties‚ team meetings‚ problem solving and decision-making.

IMPORTANT APPLICATION INSTRUCTIONS!
Apply online at http://www.timewarnercable.com

Times: M-F; 4pm-8pm Hours: 20
Wage Range: $10.01 to $15.00
Web site: www.timewarner.com/corp/careers